This database is an accumulation of complaints about consumer lending options and solutions that individuals provided for organizations for reaction.
What to understand before you employ the database
Complaints are posted following the business responds, confirming a relationship that is commercial the customer, or after 15 times, whichever comes first. Discover more
Complaints aren’t necessarily representative of all of the customers’ experiences by having a product that is financial business. Get the full story
We don’t verify most of the allegations in problem narratives. Discover more
Map complaints by state
You are able to switch amongst the total complaints submitted or complaints submitted per 1,000 populace (the sum total wide range of complaints into the geographical area per 1,000 people staying in that area, on the basis of the 2017 United states Community Survey (ACS) information).
Choosing the continuing state takes one to the Consumer Complaint Database where you could use more filters or replace the period of time. View interactive map
Complaints Complaints per 1,000 populace
View, sort, and filter data appropriate in your web web web browser.
All issue information we publish is easily readily available for you to utilize, evaluate, and build in.
Every springtime, we are accountable to Congress about styles seen in how many payday loans can you have in Kentucky the complaints we received the year that is prior our customer Response Annual Report.
Concerning the database
97% of complaints delivered to businesses get responses that are timely
The Consumer Complaint Database is an accumulation complaints about customer lending options and solutions that individuals delivered to organizations for reaction. Complaints are posted after the business reacts, confirming a relationship that is commercial the customer, or after 15 times, whichever comes first. Complaints referred to many other regulators, such as for example complaints about depository organizations with significantly less than ten dollars billion in assets, aren’t posted when you look at the Consumer Complaint Database. The database generally updates day-to-day.
Have actually a problem by having a economic item or solution? We now have responses to faqs and will allow you to interact with businesses if you have got a grievance. Discover more
What you need to give consideration to while using the information
This database just isn’t a sample that is statistical of’ experiences in industry. Complaints aren’t necessarily representative of all of the customers’ experiences and complaints usually do not constitute “information” for purposes regarding the Suggestions Quality Act .
Complaint volume should be thought about when you look at the context of business size and/or market share. For instance, organizations with increased clients may do have more complaints than companies with less clients. We encourage you to definitely set problem information with general public and data that are private for extra context.
The Bureau publishes the consumer’s narrative description of their experience in the event that consumer opts to fairly share it publicly and following the Bureau takes actions to get rid of information that is personal. We don’t verify most of the allegations in grievance narratives. Unproven allegations in customer narratives is thought to be opinion, maybe not reality. We try not to follow the views expressed and work out no representation that customers’ allegations are accurate, clear, complete, or impartial in presentation or substance. Users should think about just just what conclusions could be fairly drawn from complaints alone.
How exactly we utilize grievance information
Complaints will give us insights into dilemmas folks are experiencing available on the market which help us regulate consumer lending options and solutions under current consumer that is federal regulations, enforce those regulations judiciously, and teach and enable customers in order to make informed financial choices. We also report on grievance styles yearly in Consumer Response’s Annual are accountable to Congress.
97% of complaints delivered to organizations get responses that are timely
Previous changes towards the database
In 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped april. The Consumer Complaint Database shows the consumer’s products that are original sub-products, problems, and sub-issues alternatives in keeping with the choices available regarding the type at that time the customer presented the issue.
Down load the information
Our reports emphasize a number of just just exactly what we’re seeing within the complaints we handle, but understand there are many techniques to make use of, evaluate and build regarding the information. That’s why we have the ability we have taken steps to remove personal information for you to download the data, once.
You can easily download all issue information as either a CSV or JSON file right right here, you can also install a subset associated with data—such as all complaints for a particular product—by filtering the total information set and exporting your outcomes.
Make use of our data
Trying to export our data and possess more control of it? Use our Open Information API.