This database is an accumulation of complaints about customer products that are financial solutions that individuals delivered to businesses for reaction.
Items to understand before the database is used by you
Complaints are published following the business reacts, confirming a commercial relationship with the customer, or after 15 times, whichever comes first. Discover more
Complaints aren’t necessarily representative of most consumers’ experiences with a economic item or business. Get the full story
We don’t verify all of the allegations in problem narratives. Discover more
Map complaints by state
You are able to switch amongst the total complaints submitted or complaints submitted per 1,000 populace (the sum total wide range of complaints into the geographic area per 1,000 persons staying in that area, on the basis of the 2017 United states Community Survey (ACS) information).
Picking out a continuing state takes one to the Consumer Complaint Database where you are able to apply more filters or replace the time frame. View interactive map
Complaints Complaints per 1,000 population
View, sort, and filter data appropriate in your web web web browser.
All problem information we publish is easily readily available for you to use, evaluate, and build on.
Every springtime, we are accountable to Congress about styles noticed in the complaints we received the previous 12 months in our customer Response Annual Report.
In regards to the database
97% of complaints delivered to organizations get prompt reactions
The Consumer Complaint Database is an accumulation of complaints about customer products that are financial solutions that individuals provided for businesses for reaction. Complaints are posted following the business reacts, confirming a commercial relationship with the buyer, or after 15 times, whichever comes first. Complaints referred to many other regulators, such as for example complaints about depository organizations with not as much as ten dollars billion in assets, are not posted into the Consumer Complaint Database. The database generally updates day-to-day.
Have actually a concern by having a product that is financial solution? We have responses to faqs and may allow you to relate solely to organizations if you have got a grievance. Find out more
What you need to think about while using the information
This database is certainly not a sample that is statistical of’ experiences in the market. Complaints aren’t necessarily representative of all of the consumers’ experiences and complaints usually do not constitute “information” for purposes regarding the given information Quality Act .
Complaint volume should be thought about into the context of business size and/or market share. For instance, organizations with increased clients may do have more complaints than businesses with fewer clients. We encourage one to set problem information with general payday loans in Michigan public and data that are private for extra context.
The Bureau publishes the consumer’s narrative description of his / her experience in the event that customer opts to share with you it publicly and following the Bureau takes actions to get rid of information that is personal. We don’t verify all of the allegations in problem narratives. Unproven allegations in customer narratives must certanly be thought to be viewpoint, perhaps maybe not reality. We try not to follow the views expressed while making no representation that customers’ allegations are accurate, clear, complete, or impartial in substance or presentation. Users must look into just what conclusions could be fairly drawn from complaints alone.
The way we utilize issue information
Complaints will give us insights into issues folks are experiencing available on the market which help us regulate customer financial loans and services under current consumer that is federal rules, enforce those laws and regulations judiciously, and teach and enable customers in order to make informed financial choices. We also report on problem styles yearly in Consumer Response’s Annual are accountable to Congress.
97% of complaints delivered to businesses get prompt reactions
Previous changes towards the database
In 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped april. The Consumer Complaint Database shows the consumer’s products that are original sub-products, dilemmas, and sub-issues alternatives in line with the choices available from the kind during the time the customer presented the issue.
Down load the info
Our reports highlight several of just what we’re seeing when you look at the complaints we handle, but understand there are many more approaches to utilize, evaluate and build from the information. That’s why we have the ability for you to install the information, after we took actions to eliminate information that is personal.
You can easily install all issue information as either a CSV or JSON file right right right here, you can also install a subset regarding the data—such as all complaints for a product—by that is specific the total data set and exporting your outcomes.
Utilize our data
Trying to export our data and possess more control of it? Utilize our Open Information API.