This database is an accumulation of complaints about customer products that are financial solutions that individuals provided for businesses for reaction.
What to understand before the database is used by you
Complaints are posted following the business reacts, confirming a relationship that is commercial the buyer, or after 15 times, whichever comes first. Get the full story
Complaints aren’t necessarily representative of most consumers’ experiences with a economic item or business. Get the full story
We do not confirm most of the allegations in grievance narratives. Discover more
Our interactive map shows complaints submitted over the past 3 years. You’ll switch amongst the total complaints submitted or complaints submitted per 1,000 populace (the full total wide range of complaints into the geographical area per 1,000 individuals staying in that area, in line with the 2017 United states Community Survey (ACS) information).
Choosing the state takes one to the Consumer Complaint Database where you could use more filters or replace the time frame. View interactive map
Complaints Complaints per 1,000 populace
View, sort, and filter data right in your web browser.
All problem data we publish is easily designed for one to utilize, evaluate, and build in.
Every springtime, we are accountable to Congress about styles seen in the complaints we received the previous 12 months in our Consumer Response Annual Report.
Concerning the database
97% of complaints delivered to organizations get prompt reactions
The Consumer Complaint Database is an accumulation of complaints about customer products that are financial solutions that individuals delivered to organizations for reaction. Complaints are posted following the business reacts, confirming a commercial relationship with the buyer, or after 15 times, whichever comes first. Complaints referred with other regulators, such as for instance complaints about depository organizations with lower than ten dollars billion in assets, aren’t posted within the Consumer Complaint Database. The database generally updates day-to-day.
Have actually a problem having a economic item or solution? We now have responses to faq’s and certainly will allow you to relate with businesses if you’ve got a grievance. Get the full story
What you need to start thinking about while using the information
This database isn’t a analytical test of customers’ experiences in industry. Complaints aren’t necessarily representative of all of the customers’ experiences and complaints try not to constitute “information” for purposes associated with the Ideas Quality Act .
Complaint volume should be thought about into the context of business size and/or market share. As an example, organizations with an increase of clients may do have more complaints than organizations with less customers. We encourage you to definitely set issue information with general public and private data sets for extra context.
The Bureau publishes the customer’s narrative description of his / her experience in the event that customer opts to share with you it publicly and following the Bureau takes steps to eliminate information that is personal. We don’t validate most of the allegations in problem narratives. Unproven allegations in customer narratives should always be viewed as viewpoint, maybe maybe not reality. We try not to follow the views expressed and work out no representation that customers’ allegations are accurate, clear, complete, or impartial in presentation or substance. Users must look into exactly exactly exactly what conclusions might be fairly drawn from complaints alone.
Exactly how we utilize grievance information
Complaints can provide us insights into problems folks are experiencing available on the market and help us regulate customer financial loans and solutions under current federal customer economic guidelines, enforce those laws and regulations judiciously, and educate and enable customers to create informed financial choices. We also report on problem styles yearly in Consumer Response’s Annual are accountable to Congress.
97% of complaints delivered to businesses get responses that are timely
Previous changes towards the database
In April 2017, we made some modifications to your means services and products, sub-products, dilemmas, and sub-issues are grouped. The Consumer Complaint Database shows the customer’s products that are original sub-products, problems, and sub-issues alternatives in keeping with the choices available regarding the kind at that time the customer presented the grievance.
Download the info
Our reports emphasize some of just just what we’re seeing when you look at the complaints we handle, but understand there are many techniques to make use of, evaluate and 
build in the information. That is why we have the ability we have taken steps to remove personal information for you to download the data, once.
You can easily install all grievance data as either a CSV or JSON file right right right here, you can also download a subset associated with data—such as all complaints for the product—by that is specific the total information set and exporting your outcomes.