PIA Service and Price. Customer Support. PIA delivers client help via a assistance ticket variety on its website. The kind allows you to attach files if wanted and requests info these types of as your OS and link form (other VPNs log this data mechanically, but PIA isn’t going to as a result you need to have to enter it manually when getting in contact with consumer help). Alternatively, you can deliver PIA a secure, encrypted assistance ask for by means of e mail working with the firm’s PGP critical, which it supplies on its help ticket website page. You’ll obtain a response to your query through email. Reaction moments vary from quite a few minutes to all around 12 hours based on the complexity of your challenge and the backlog of aid tickets, reasonably typical for VPN e-mail support. Pricing and Payment. One service tier is available by PIA: endless bandwidth, uncapped speeds and ten simultaneous connections.
You might be not capable to obtain supplemental connections, nor are you in a position to invest in further attributes like a dedicated IP address. Prices are marginally beneath common, with one month of provider costing $nine. 95 if you shell out $seventy one. 88 for a year of services in progress, the monthly selling price drops to $5. ninety nine. If you are the variety who likes to program forward, you can get two several years of support for $83. 87, minimizing the regular monthly price tag to just $three. eleven per month. PIA operates many discounts and promotions during the 12 months that offer supplemental savings – at the time of composing, it provided 3 months of free services with the two-12 best vpn service months prepare. There is just not a totally free trial option, but all options arrive with a 7-working day dollars-again warranty. Payment can be built by means of Visa, MasterCard, Find, American Categorical, JCB, PayPal, Amazon Pay, or Mint. Various anonymous payment approaches are offered as nicely: Zcash, Bitpay, Bitcoin, Bitcoin Funds, best android vpn 2018 Ethereum, Litecoin and reward cards from over seventy five merchants including Starbucks, Newegg, Walmart, Target and Most effective Acquire. Service and Value Rating: 4 / five. PIA’s consumer help is responsive and valuable, and we enjoy staying offered the support line’s PGP crucial for safe conversation.
Whilst a dwell chat choice would be wonderful for simple challenges like account configurations and primary troubleshooting, the absence of a single implies that PIA’s assist reps can devote extra awareness and care to the assist tickets – a trade-off, confident, but a good a single. Though we do would like there was a free trial out there, PIA’s pricing is realistic and no-nonsense – the place other providers cover their checkout web site in distinctive offers and extra add-ons, there is certainly no confusion about what you get with PIA. Assistance is more affordable than the equal programs from many other major VPNs, and we genuinely like the ten simultaneous connections limit (5 is the norm for companies of PIA’s caliber). Anonymous payment possibilities are crucial for a VPN – immediately after all if you happen to be hunting for additional privateness on the web, why would you want to hand over your identify, credit card number, and billing deal with? Cryptocurrencies are terrific, but they can be challenging to get hold of for all those who usually are not technologically-inclined, so we are pleased to see that PIA accepts gift cards as properly they can be purchased from practically any store with cash and then utilised to pay back PIA wholly anonymously.
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