In regards to the Glossary
To simply help customers through the commercial collection agency procedure, the Department of customer and employee Protection (DCWP)* created this glossary, which include widely used terms with debt collection communications plus recommendations (rules, agencies) essential for consumers to learn. Bilingual glossaries within the top ten languages talked by New Yorkers with restricted English proficiency are obtainable in area above and also at nyc.gov/dca.
*DCWP is the Agency’s brand new title. In most recommendations, DCWP does mean DCA (Department of Consumer Affairs), the Agency’s name that is old. The Agency is in the procedure of applying the name that is legal in public areas information. For the time being, DCWP and DCA would be the exact same City Agency.
Abusive language Swear terms (or curse terms) or any words that insult or offend.
a financial obligation collector might not make use of abusive language whenever trying to gather a financial obligation. Including written down or whenever talking with customers.
Account A file or record of a financial obligation.
Accrued interest the total amount of interest (price to borrow purchase or money products or services on credit) put into a financial obligation, which advances the amount of cash a borrower owes.
Customers have actually the right to request an itemization of a financial obligation showing accrued interest also to dispute a financial obligation.